To the Larkfield board and investors · From Maya Okafor, CEO
Q3 was our best quarter for new revenue and a messy one for enterprise deals. Overall we are very pleased with progress. Here’s the short version, then where we need you.
Highlights
- New ARR of $612k, 9% above plan, led by mid-size logistics customers.
- Route planning shipped to every customer in September.
- Hired a VP Customer Success, starting 3 November.
Key numbers 1
Lowlights
- Two enterprise deals ($180k ARR) slipped to Q4
due to long procurement cycles.because we started their security reviews too late. We now start them at the first demo. 3 - Logo churn rose to 2.1% from 1.4%. Three of the four lost customers had fewer than 20 seats.
Asks
- Intros to heads of operations at mid-size retailers. We have a list of 12 names to share. 4
- Advice on pricing: we plan to move to per-route pricing in Q1.